Shipping & Delivery

Effective Date: 

Thank you for shopping with moveexer. We understand that receiving your decorative ornaments in a timely and reliable manner is an important part of your shopping experience. This Shipping Policy explains our order processing procedures, estimated delivery times, shipping charges, and other important information related to the fulfillment and transportation of your purchases.

1. Order Processing Time

After your payment has been successfully confirmed, our fulfillment team begins preparing your order, including product verification, packaging, and shipment arrangements.

Orders are generally processed within three (3) business days before being transferred to the shipping carrier. Orders placed on weekends or recognized public holidays will normally begin processing on the next available business day.

2. Shipping Rates & Delivery Estimates

Once an order has been dispatched, standard international shipping typically takes approximately 10–20 business days, depending on the delivery destination and local transportation conditions.

moveexer offers a standard international flat-rate shipping fee of $5.99 USD for supported shipping destinations. Any applicable shipping charges will be displayed during checkout before the purchase is finalized.

3. Possible Shipping Delays

Although we make reasonable efforts to ensure timely delivery, circumstances outside our direct control may occasionally affect shipping schedules.

Potential causes of delays include customs inspections, international transportation disruptions, severe weather, public holidays, and unexpected carrier congestion.

We appreciate your understanding when such circumstances occur and will assist with shipment-related inquiries whenever possible.

4. Order Tracking Information

Once your package has been dispatched from our fulfillment facility, a shipping confirmation email containing your tracking number will be sent to the email address provided during checkout.

You can check the available shipping progress through the following international tracking service:

Please allow sufficient time for tracking information to appear after dispatch. Carrier systems may require several days to register or synchronize shipment updates, particularly for international deliveries.

5. Multiple Shipments

Orders containing several decorative ornaments may occasionally be divided into separate packages.

For example, products from our Plant Specimen, Shadow Art, and Nuture collections may be stored at different fulfillment locations and therefore shipped independently.

If your order is dispatched in multiple packages, each shipment may have its own tracking number and delivery schedule. Receiving one package before another does not necessarily indicate that any items are missing.

6. Order Changes & Address Corrections

If you discover an error in your shipping address, contact number, or ordered items, please contact our customer service team as soon as possible, preferably within 12 hours of placing your order.

To request a modification, email support@moveexer.com and include:

  • Your Order Number and the email address used during checkout.
  • A clear explanation of the information or order details that need to be corrected.

Our team will review your request and attempt to make the necessary adjustments where possible.

Please understand that changes cannot be guaranteed once an order has entered the packaging or shipping preparation process.

7. Unsuccessful Delivery Attempts

If a carrier is unable to complete delivery because the recipient is unavailable, the package may be temporarily held at a nearby postal facility or designated collection point.

In such cases, customers should follow the carrier's instructions or contact the local delivery service to arrange collection or redelivery.

Please ensure that the shipping address and contact details entered during checkout are accurate. moveexer may not be responsible for additional expenses or unsuccessful deliveries resulting directly from incorrect customer-provided information or failure to collect a package, subject to applicable consumer protection laws.

8. Delayed Tracking Updates

If your shipment appears to be delayed, we recommend reviewing the tracking information before contacting customer support.

  • Recent Tracking Activity: If the tracking history has been updated within the previous seven (7) days, your package may still be progressing through normal international transportation procedures.
  • Extended Tracking Inactivity: If there have been no tracking updates for more than seven (7) consecutive days, please contact support@moveexer.com with your Order Number and relevant shipment details.

Our support team will review the available information and, where necessary, assist with further investigation through the appropriate logistics provider.

9. Lost or Missing Packages

We understand the concern that can arise when a shipment cannot be located. If you believe your package has been lost, please contact our customer support team so that we can investigate the matter.

  • Packages Lost During Transit: If a shipping investigation confirms that your package has been lost before successful delivery, moveexer will arrange a replacement shipment at no additional cost, or provide another appropriate resolution where required.
  • Packages Marked as Delivered: If tracking information indicates that your package has been delivered but you cannot locate it, we recommend checking with household members, neighbors, building management, or the local courier first.

Please contact our support team if the package remains missing. We will review the available delivery information and assist in determining the appropriate next steps. Delivery responsibilities and customer remedies remain subject to applicable law.

10. International Shipping & Fulfillment

  • Shipping Destinations: moveexer provides international delivery to supported countries and regions. If shipping restrictions, local regulations, or carrier limitations prevent us from fulfilling an order, we will contact the customer and arrange an appropriate solution, including a refund when fulfillment is not possible.
  • Fulfillment Locations: Orders may be prepared and dispatched through different logistics facilities or supply partners depending on product availability, warehouse distribution, and the shipping destination. Certain decorative ornaments may be shipped directly from our international fulfillment or manufacturing partners.

11. Additional Shipping Terms

By placing an order with moveexer, customers acknowledge the following shipping conditions, subject to applicable laws and consumer rights:

  • Estimated Delivery Times: Processing and shipping timelines are provided as general estimates. Actual delivery dates may vary due to circumstances affecting international transportation.
  • Customs Duties & Import Charges: Depending on the destination country, customers may be required to pay customs duties, import taxes, VAT, or other local government charges that have not already been collected at checkout.
  • Accurate Shipping Details: Customers are responsible for providing complete and correct shipping information. Delivery complications caused by inaccurate or incomplete details may require additional coordination with the carrier.

Contact Customer Support

If you have any questions regarding shipping arrangements, delivery progress, or your order status, please contact our customer service team using the details below:

  • Brand Name: moveexer
  • Operating Company: Skruacioa INC
  • Business Address: 1640 Franklin St 
    Denver CO 80218
    US
  • Customer Support Email: support@moveexer.com
  • Contact Number: +1 562-325-2558