Privacy Policy

Last Updated: 

At moveexer, we recognize the importance of protecting your personal information and respecting your privacy. As an online store specializing in decorative hanging ornaments, including our Plant Specimen, Shadow Art, and Nuture collections, we are committed to handling customer information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect personal data when you visit our website, browse our products, or make a purchase.

1. Information We Collect

To support our online shopping services and process customer orders, we may collect the following categories of information:

  • Personal Information: When you place an order, register an account, or contact our support team, we may collect your name, email address, telephone number, billing address, and shipping information.
  • Payment Information: Transactions are handled through third-party payment service providers. We do not directly retain complete payment card numbers or card security codes within our own systems.
  • Technical and Usage Information: When you interact with our website, certain information may be collected automatically, including your IP address, browser settings, device characteristics, website activity, and browsing preferences.

2. Purposes of Information Processing

The personal information collected by moveexer may be used for the following purposes:

  • Order Management: To process purchases, arrange shipment of decorative ornaments, confirm transactions, and provide shipping or delivery updates.
  • Website Improvement: To evaluate website performance, understand customer preferences, and improve the browsing experience across our Plant Specimen, Shadow Art, and Nuture collections.
  • Customer Communications: To provide order confirmations, respond to inquiries, communicate important service information, and send promotional messages where permitted by applicable law.
  • Fraud Prevention: To identify suspicious activity, prevent unauthorized transactions, and help maintain the reliability and security of our online services.

3. Protection of Personal Information

We take reasonable technical and organizational precautions to safeguard customer information against unauthorized access, misuse, or disclosure.

  • Secure Data Transmission: Our website uses applicable security technologies, including HTTPS and SSL/TLS encryption, to protect information transmitted between visitors and our online platform.
  • Controlled Information Access: Customer records are made available only to authorized personnel and relevant service providers who require access for legitimate operational purposes.
  • Payment Processing Security: Financial transactions are handled by independent payment processors responsible for maintaining applicable security requirements, including PCI-DSS standards where relevant.

4. Third-Party Services & Advertising

moveexer does not directly sell customers' personal information in exchange for monetary payment. However, certain information may be disclosed to external service providers that assist with website operations, order processing, analytics, advertising, and customer communications.

Depending on the services integrated into our website, these partners may include:

  • Analytics and Advertising Providers: Third-party platforms may help us evaluate website traffic, understand marketing performance, and display advertisements relevant to visitor interests.
  • AppLovin: May be used to support digital advertising activities, track campaign results, and measure advertising conversions.
  • Meta Platforms: May be used for social media advertising, promotional campaign management, and audience performance analysis.
  • Google Services: May assist with website analytics, search-related services, advertising performance evaluation, and other digital marketing functions.

These third-party providers may process information according to their own privacy notices and applicable data protection requirements. Certain advertising-related disclosures may be classified as the sale or sharing of personal information under relevant privacy laws, even when no monetary payment is involved.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, and other tracking tools to support essential website functions and improve the shopping experience.

These technologies may be used to:

  • Maintain shopping cart contents and remember selected website preferences.
  • Analyze visitor traffic, browsing behavior, and website performance.
  • Support advertising delivery, marketing attribution, and promotional campaign measurement.

You can generally manage or restrict cookies through your browser or device settings. Where required by law, we will provide appropriate consent or privacy preference options. Disabling certain cookies may affect the availability or performance of some website features.

6. Privacy of Minors

moveexer is not specifically designed for children under 13 years of age, and we do not knowingly collect personal information from children under this age.

If we discover that personal information has been collected from a child without the required authorization, we will take appropriate measures to remove or otherwise address that information in accordance with applicable privacy laws.

7. California Online Privacy Protection Act (CalOPPA)

Where applicable, moveexer seeks to maintain transparent privacy practices consistent with California online privacy disclosure requirements.

  • Visitors may explore publicly available product pages without registering an account.
  • This Privacy Policy is accessible through our website so customers can review our information-handling practices.
  • Browser-based privacy signals and tracking preferences will be addressed according to applicable legal requirements and the technologies supported by our website.

8. European Privacy Rights (GDPR)

Customers located in the European Economic Area (EEA) and other jurisdictions covered by applicable data protection legislation may have specific rights concerning their personal information.

Depending on the circumstances and applicable law, these rights may include:

  • Requesting access to personal information we hold.
  • Requesting corrections to inaccurate or incomplete data.
  • Requesting deletion or restriction of personal information where legally permitted.
  • Objecting to certain processing activities or requesting data portability.
  • Withdrawing consent where processing relies on consent.

Where the GDPR applies, we process personal information on an appropriate legal basis, such as fulfilling a purchase contract, complying with legal obligations, pursuing legitimate interests, or obtaining consent where required.

To submit a privacy-related request, please contact support@moveexer.com.

9. California Consumer Privacy Rights (CCPA/CPRA)

California residents may have additional privacy rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.

Depending on the applicability of these laws and relevant exceptions, these rights may include:

  • Right to Know: Request information about the personal data collected, used, or disclosed by our business.
  • Right to Delete or Correct: Request deletion of eligible personal information or correction of inaccurate records.
  • Right to Opt Out: Request that we stop selling or sharing personal information for cross-context behavioral advertising, where applicable.
  • Right to Non-Discrimination: Exercise applicable privacy rights without receiving unlawful discriminatory treatment.

Although moveexer does not exchange personal information directly for money, some advertising and analytics activities may fall within the legal definitions of selling or sharing personal information. Where required, we will provide appropriate methods for submitting privacy requests and exercising opt-out rights.

10. Security Incidents & Data Breach Response

If a security incident affects personal information maintained or processed through our services, moveexer will take reasonable steps to assess the incident and respond according to applicable legal obligations.

  • We will investigate relevant security concerns and take appropriate measures to limit potential risks.
  • Customers whose information is affected will receive notifications when required by applicable law.
  • Where necessary, additional notices or security-related information may be communicated through our website or designated contact channels.

11. Marketing Emails & Communication Preferences

We aim to maintain responsible email communication practices and respect customer preferences regarding promotional messages.

  • Marketing communications are designed to use accurate sender information and clear subject lines.
  • Promotional emails provide an available method for unsubscribing from future marketing messages.
  • We process valid unsubscribe requests in accordance with applicable requirements.

Please note that essential transactional communications, including order confirmations and shipping notifications, may still be delivered when necessary to complete or support your purchase.

12. Privacy Inquiries & Contact Information

If you have questions about this Privacy Policy, the handling of your personal information, or your available privacy rights, please contact us using the following details:

  • Brand Name: moveexer
  • Operating Company: Skruacioa INC
  • Business Address: 1640 Franklin St 
    Denver CO 80218
    US
  • Customer Support Email: support@moveexer.com
  • Contact Number: +1 562-325-2558